A positive customer call center experience requires flexible and reliable contact center technology. Switching to a cloud-based contact center provides cost-effective scalability, increased reliability, and overall improved customer experience. To ensure high uptime, the migration of the cloud center requires a skilled team of software engineers to build out the system in the cloud. At the Read More
Partnerships
Using Data Lakes vs. Data Warehouses
Applying Data Science for Financial Services
The financial services industry has been experiencing a technology-driven shake-up over the last several years. Customers' increasing reliance on mobile apps for banking, investment, and payment needs has been a major force in the digital transformation of an industry that has traditionally relied on brick-and-mortar service delivery. However, the industry seems to be embracing this Read More