Earlier this year, the rapid spread of COVID-19 had an immediate impact on most Agile teams. In the span of a few days, business-as-usual, in-person operations quickly transitioned to stay-at-home orders and travel restrictions. Many were suddenly faced with the challenge of juggling sprint priorities with the distractions Read More
Cloud
Migrating an Enterprise Call Center to the Cloud
A positive customer call center experience requires flexible and reliable contact center technology. Switching to a cloud-based contact center provides cost-effective scalability, increased reliability, and overall improved customer experience. To ensure high uptime, the migration of the cloud center requires a skilled team of software engineers to build out the system in the cloud. At the Read More
Powering Up Using Elasticsearch
Today, enormous amounts of machine data is being generated. This data is of significant value to organizations that can store, search, and analyze this information. Fortunately, there are robust search analytics technologies in the market that can aid in managing this data. Two of the most notable solutions are Splunk, a leader in the space since 2003, and ELK (Elasticsearch, Logstash, and Read More