It’s no secret that COVID-19 has changed the way that we work. Businesses all over the world were forced to quickly adapt to a remote workforce, conducting business through a myriad of devices and internet connections of varying quality. Thankfully, AWS has made it easy to set up and operate high-quality audio and video streams through a service called Amazon Interactive Video Read More
Cloud
COVID-19’s Impact on Agile Operations
Earlier this year, the rapid spread of COVID-19 had an immediate impact on most Agile teams. In the span of a few days, business-as-usual, in-person operations quickly transitioned to stay-at-home orders and travel restrictions. Many were suddenly faced with the challenge of juggling sprint priorities with the distractions Read More
Migrating an Enterprise Call Center to the Cloud
A positive customer call center experience requires flexible and reliable contact center technology. Switching to a cloud-based contact center provides cost-effective scalability, increased reliability, and overall improved customer experience. To ensure high uptime, the migration of the cloud center requires a skilled team of software engineers to build out the system in the cloud. At the Read More